Consumer Protection

Consumer Contract Act/Act on Specified Commercial Transactions

The laws related to consumer protection are diverse and wide-ranging, and include the Unjustifiable Premiums and Misleading Representations Act, the Personal Information Protection Act, product liability laws related to product safety, and the Consumer Product Safety Act. Other relevant laws include the Consumer Contract Act as it relates to direct transactions with consumers, the Act on Specified Commercial Transactions, and the Installment Sales Act. In the years since the creation of the Consumer Affairs Agency and Consumer Commission, the revision of major laws and the enactment of new laws have continued unabated, making it highly necessary for corporations to consider their actions based upon a deep understanding of the latest trends.

At Kitahama Partners, we provide wide-ranging services centered on various types of advice for the creation of compliance systems and the resolution of individual disputes in relation to consumer protection laws and regulations. In addition, in regard to dealing with the authorities responsible for consumer administration matters, we support corporations by providing advice on the determination of policies for engagement with, and providing representation in negotiations with, such authorities.